PC & Printer Break/Fix Technician

This full-time PC & Printer Break/Fix Technician position supports a nationally recognized Consumer and Commercial Electronic R&D client in Seattle, WA. The customer-facing role involves providing extensive hardware support for PC products like Laptops, Desktops, RPOS, and Workstations. Key responsibilities include configuring hardware, software, and network components, performing installations, unit repairs, and assisting in technical action plans to resolve PC/print issues. The technician will manage critical service events, educate customers on technology, and interact with various management levels, ensuring customer satisfaction and profitable business growth.

Must Have

• High School diploma/GED
• Hardware technology training
• Strong mechanical aptitude
• Ability to troubleshoot PC and printer hardware
• Experience with third-party software, networks, and switches
• Strong interpersonal communication skills
• Attention to detail and administrative skills
• Business decision-making skills
• Ability to work independently
• Prioritization and planning skills
• Onsite customer-facing experience
• Technical/mechanical hardware repair experience
• Aptitude for learning new technology

Perks & Benefits

• Medical/dental/vision insurance
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on Service Contract Act project)

This full-time position is in support of a nationally recognized, Consumer and Commercial Electronic R&D client.

This customer facing, non-exempt field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Requirements

• High School diploma/GED or equivalent, plus additional hardware technology training
• College preferred
• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining contractual commitments
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills - especially in person, on a customer site; This is critical to relationship building and expectations
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business based decision making skills, taking appropriate risk to insure that both the company's and the customer's business need are met
• Independent thinking while adhering to standard technological/mechanical and business procedures
• Industry/company knowledge that provides solid technology solutions and options to the customer
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations
• Highly skilled at prioritization, planning, working independently all within standard policies and business standards
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non-traditional workdays, holidays and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in this company's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

This company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from the company and its affiliates, and service providers. Note that if you choose to communicate via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.